Appointment Process: * Fax, 208-227-1788, or scan/email COMPLETED appointment papers to dsdickson@gmail.com. If state licensing fees apply, MAIL the appointment papers and a check for the licensing fees to SBG: Aft: David, 3758 N. Yellowstone Hwy., Idaho Falls, ID 83401. Your agent number is your Social Security Number followed by an S (XXX-XX-XXXXS). Should you prefer to NOT use your Social Security Number; after you are appointed, please request an encrypted agent Number.

Certification & Training: You must have current certification. You, not only do have to re-contract each year, you HAVE to recertify. CMS rule. Certification is good for one year. To certify or recertify go to: http://unicaresales.xceleratemedia.com Any questions regarding the training/certification site? Contact David or Olin.

Supplies: You are responsible for ordering your own supplies
Certified Producers go to: https://custompoint.rrd.com/ * A user manual is available (as a PDF) to download or print * Use to following to sign in: User ID: (CAPS) Use the first five letters of your last name and first two of your first name Password: (lower case) pass1234 (you will be prompted to create your own unique password (case sensitive) Account: (lower case) wpps (Wellpoint Senior Services) You will NOT be able to access the web site unless you are certified/recertified. (Login problems?, call: Amy Canchola 877-292-4474)

Client Application Submission: MUST BE SENT TO:
APL Inc.
715 E. Border Street
Arlington, TX 76010
(Phone Number for overnight delivery: 817-276-9100)

Applications MUST be received by APL two (2) days prior to last business day. DO NOT USE THE ENVELOPE IN THE PACKET OR USE THE ADDRESS ON THE APPLICATION! If you do not send the application to APL, you will NOT be paid. (There is nothing we can do about this.) Rx Support/Questions: Support: Stand alone PDP: 800-928-6201 Broker Support: Sr. Agent Support: 800-633-4368 Agents with questions on clients applications: 800-476-7523 Sales Support: Amy Canchola p: 877-292-4474 or 805-713-8139 Amy.canchola@wellpoint.com Marketing Questions: Mike Lowry p: 866-778-3262 FMO help person: Tina Hensen 770-964-7768 Tina@NCINC

Client Service: Agents or Clients Claims, problems or questions: 1-888-445-8916 (MA, MAPD, MSA) Enrollment status: MA and RX 888-445-8916

Checking Your Commissions: Go to SBG agent Center: www.eAgentCenter.com Company ID: SENIORBENEFIT User ID: First initial of First & Last Name and the Last four digits of your Social Security Number Password: last six digits of your Tax ID or SS Number.